![]() ![]() ![]() Steam will offer a refund within 48 hours of purchase. In case you have purchased a Valve-developed game, as long as the in-game item has not been consumed, modified, or transferred. In the case of a third-party DLC (DLC that can be used to level up a character and is irreversible), Steam will not offer a refund for that DLC. If any in-game content/DLC (downloadable content) is purchased from the Steam store, you can refund the DLC within fourteen days of purchase/two hours of playtime. You will get the refund in Steam Wallet or through the same payment method that you used to purchase a game. If you have any game that is not older than two weeks or the title has been played for less than two hours, you can request for refund and will be refunded. ![]() ![]() The game is not older than two weeks/played for more than 2 hours There are several rules in the policy which make a person eligible or ineligible for a refund.īelow are some crucial rules of Steam Refund Policy: The money will be returned to the account of the person who originally purchased the game.īefore you start trying for a game refund, it is necessary to know the refund policy of Steam. Users can also refund the game which they get from others. If you have purchased a game directly from Steam, you are eligible for a refund, and you will get your money back. Question 7: Can I call Steam support? What Is The Steam Refund Policy? With this guide, you will be able to get a refund for any game on Steam in no time. If you are looking to refund a game you have recently purchased, you are at the right place. But it is not as simple as clicking a few buttons or clicking a few links. Whichever your case maybe, if you are looking to refund the game, fortunately, Steam allows its users to refund any game or DLC they have purchased. If you have purchased a game out of sheer hype, or you have issues running a game, or you bought the wrong game by mistake, or simply the game was not according to your tastes. One of the issues with video games, in general, is that you never know how the game would turn out after release. The service had over 95 million active users and over 34000 games by 2019. Steam has seen massive growth during the years. Besides being the popular video game distributor, Steam offers several features to publishers and developers that launch their games on Steam. It was launched as a standalone client in September 2003. If a player gets the final achievement for finishing the story, the option to return the game could be removed.Steam is the biggest and the most popular video game digital distribution service by Valve. Another potential technical workaround is using Steam achievements as a signifier of game completion. Steam could potentially have a separate policy for shorter indie games, but that would require additional staff to verify that games are indeed shorter, which Valve is unlikely to do. Reducing the threshold from two hours will only hurt consumers getting through extremely long AAA releases. It's an unfortunate situation where a consumer-friendly policy is harming the very developers who can least afford to be losing sales. q93NxWjyUI- EMIKA_GAMES AugTo see this content please enable targeting cookies. In a statement posted on Twitter, the developer said they are "leaving game development" and referenced that they aren't earning enough to develop more games because of the high amount of refunds.įriends! Thank you for your support! I'm leaving game development for an indefinite time to collect my thoughts. Unfortunately, the game can be completed in about 90 minutes, which leaves plenty of time for players to exploit Steam's refund policy. That's the exact situation faced by indie developer Emika Games, who recently released Summer of '58, a psychological thriller that's received an overall rating of Very Positive on Steam. This potentially leads to a situation where players can finish a game and return it within two hours. It's a pro-consumer policy (or a cost-effective way to reduce the number of customer service staff, depending on who you ask), and the two-hour playtime threshold is intended to stop less trustworthy consumers from exploiting it.īut while most AAA games easily exceed the two-hour length (looking at you, Assassin's Creed Valhalla), smaller indie games with short stories can fall short. If you weren't aware, Steam offers a refund for all game purchases, no questions asked, as long as your playtime is less than two hours and it's within two weeks of purchase. A new debate has erupted surrounding Steam's two-hour refund policy. ![]()
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